Mobilink Extends Comptel’s Provisioning and Activation Contract - ProPakistanis

Comptel Corporation has announced that Pakistani mobile operator Mobilink has extended its provisioning and activation contract within the fulfillment domain.

Mobilink’s customers are enjoying the services provisioned through Comptel’s provisioning and activation solution, which expedites the deployment and launch of rich service offerings with minimal human intervention to ensure a high customer experience, particularly at the first points of engagement.

Mobilink is Pakistan’s leading cellular and Blackberry service provider with more than 35 million subscribers.

Comptel Provisioning and Activation enables operators to fully automate the process of handling subscriber orders to activate services in the network. Comptel Fulfillment bridges between customer order and service use – reducing costs, supporting service innovations and improving the quality of customer interactions.

“Our requirement was a fully automated provisioning solution that was capable of handling customer orders to activate services in the network,” said Irfan Farooq, chief information officer, Mobilink. “Comptel Provisioning and Activation helps us control costs, reduce errors and deliver services to customers without delay, thus increasing satisfaction.”

“We have a long term relationship with Mobilink in Pakistan and help them in their goal to deliver customer satisfaction,” said Syed Veqar ul Islam, senior vice president, Middle East & Africa, Comptel. “We have also identified a strong demand for our solution portfolio within the market amongst CSPs looking to improve their own customer interactions and service offerings, and, in turn, expand their businesses. Our solutions will not only help CSPs foster more meaningful relationships with their subscribers, but also bring customers closer to their interests and allow them to better connect to what matters most to them.”

Wateen Achieves Cisco’s Customer Service Excellence Award - ProPakistanis

Wateen Telecom has been recognized with Cisco Customer Satisfaction Excellence award. Wateen won this award for the second time because of its exceptional level of customer service level during the last two quarters, said a statement issued by the company.

Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program.

Mr. Naeem Zamindar, CEO Wateen Telecom, in a message to the employees stated, “This achievement further confirms Wateen’s focus on customer centricity and keeping our customers at the center of our thought process while dealing with all environmental and economic challenges. As a Cisco Gold Partner, we are committed to the success of our customers and value our relationship with Cisco in continuing to deliver the highest quality solutions, products, and services.”

Channel Customer Satisfaction Excellence assessment is based upon the results of customer satisfaction survey conducted by Cisco. Each quarter, Cisco acknowledges Certified Partners that have the highest customer satisfaction distinction within each geographic region. In the recent survey conducted on 29th June, 2012, Wateen has been recognized with this excellence award because of its exceptional level of customer service. Customers regarded Wateen as a reliable and trusted services partner and commented that Wateen possess the best trained team in the local industry.

wi-tribe Director Wins HRM Award in India - ProPakistanis

The 11^th edition of the Asia Pacific HRM Congress (held in India) saw wi-tribe Pakistan’s Director Human Capital, Alia Zafar winning the ‘HR Professional of the Year’ award.

The Congress was held on the 6^th& 7^th of September, 2012 at Vivanta by Taj, Bangalore, India. Asia Pacific HRM Congress Awards recognize individuals and organizations for bench marking HR practices.

A council of board members and jury set the criteria for nominations and selection.

The award recognizes individuals and organizations for a professional cause in various award-categories. Given that the theme of the 2012 Conference was ‘HR – Building Future Leaders’, it is a laudable fact that one of Pakistan’s very own from wi-tribe received the prestigious award in a ceremony that recognizes individuals and organizations for benchmarking HR practices.

Alia Zafar happens to be a versatile strategic Human Resource Professional, Lead Trainer, Management Consultant and certified Hays’s Job Evaluation Professional. She has 17 years of hands-on experience in diverse industries operating over multiple jurisdictions.

Alia is a certified Human Resource professional from NUST Business School and HRIT professional from SICF, Hokkaido, Japan. Prior to wi-tribe, she has served in large financial/hospitality organizations including Internal Revenue Service Pakistan, Habib Bank Limited Pakistan and at Hashoo Group Pakistan at various senior strategic positions within Human Resource Function.

Alia is also the co-author of the book ‘Directory of Terms – HRM’, a popular reference book at educational institutes for HR Management students.”

Ufone Reaches Out to Flood Affectees - ProPakistanis

Ufone announced today that it recently distributed a consignment of relief items worth hundreds of thousands of rupees in the flood hit areas of Dera Ghazi Khan and Rajanpur. The purpose of the activity was to reach out to the plight of the flood affectees in the area.

The relief goods contained 500 tents and hygiene kits to cater to 1500 families which were distributed equally in both the districts. Alongside, a number of Mobile PCO’s have also been set up in both areas so that flood affectees can make free calls to their loved ones and remain in touch through this testing time. This activity shall help give relief to the bereaved flood victims by providing shelter and save thousands of flood affectees from various health hazards. The distribution of relief goods was done in collaboration with Rescue 1122 in DG Khan and RDPI in Rajanpur.

Abdul Aziz, President and CEO Ufone in his message said “Ufone is committed to help the flood hit people of Dera Ghazi Khan and Rajanpur and wanted to convey to them that Ufone is fully aware of the difficulties the people of DG Khan and Rajanpur are going through.  Ufone would like to assure them that it will always be there for them, whenever need be.”He reiterated the commitment of his company and employees to utilize all available resources for rehabilitation of the flood victims.

This comes in continuation to the first of its kind flood awareness campaign taken up by Ufone. Being sensitive to the safety of people during the rainy season; Ufone had redefined its long standing partnership with Plan Pakistan and embarked upon a mission to carry out flood awareness campaigns to help spread basic pre and post flood information in 7 districts across Punjab and Sindh.

During the campaign, Ufone set up an IVR service which gives easy access to information for floods simply by dialing 3733, alongside Ufone in collaboration with Plan Pakistan distributed communication material in the form of booklets and posters in all 7 districts as part of the awareness drive to help spread messages on health and hygiene, child protection, evacuations to safe places and linkages with key stakeholders like district government functionaries, humanitarian organizations, local philanthropists’ etc.

It may be recalled here during the floods of 2010 and 2011 Ufone took part in the crises management phase and provided relief items and survival kits to the flood victims. This time around, owing to the early flood warning, for the first time the company decided to venture into an awareness drive which proved more beneficial and indirectly helped save millions of lives.

The scale of the flood disaster has overwhelmed the government and flood victims had urged the non-government sector to come forward to help them in flood hit areas as early as possible to strengthen the relief activities.

Member Finance of PTA Gets Suspended Again - ProPakistanis

Nasrul Karim Ghaznavi, recently reinstated member finance of Pakistan Telecommunication Authority, today got suspended again, told us sources from regulator’s headquarter.

Sources confirmed ProPakistani that cabinet division has issued the notification for the suspension of Mr. Ghaznavi, who was already facing an inquiry for causing heavy losses to authority.

Financial advisor to Cabinet Division, Mr. Sarwar, has replaced Mr. Ghaznavi as acting member finance of the authority for now.

Mr. Ghaznavi was recently reinstated on Prime Minister’s nod, after facing a service suspension for an year and a half. He was earlier suspended amid an inquiry for causing authority heavy losses. If sources are to be believed, a recent case against Mr. Ghaznavi hit the cabinet division, alleging him for granting Rs. 28 million waiver to a telecom company, which eventually got him the suspension.

Mr. Ghaznavi was given a service extension for four year term in 2009, after which hisdifferences with former Chairman grew that ended up with his suspension. Service term for Mr. Ghaznavi as member finance will expire in January 2013, during which he is likely to remain suspended to face inquiry.

Service suspension of member finance, the third member of PTA board, has surfaced at a time when authority is preparing to auction 3G licenses.

In a related news, Mr. Khurram Mehran, the former director for public relations at PTA, was today given the responsibility of commercial affair wing at authority (to replace Zeeshan Gul), within 24 hours of his appointment as director PR. Mr. Mehran had just returned after completing a long term leave.